Students between the age of 16 - 18 require parental or guardians consent

Tandem Students are required to sign a self-certification of fitness or if unable to visit thier GP with the following Guidance Form

Non Tandem Students under the age of 40 are required to sign a self-certification of fitness

Non Tandem Students aged 40 or over must complete a medical certificate to be signed & stamped by their doctor (included in booking pack)

Persons with disabilities may be able to jump depending on severity of condition. Please contact us directly for further information.

Weight Restrictions

Squares: 14 Stone Maximum

Tandems: 15 Stone Maximum - some centres may impose a lower limit

These are MAXIMUM figures you should compare your height and weight against the BMI on the relevant student declaration of fitness form

There is a maximum weight limit for skydiving which may vary from centre to centre. Please check before choosing the centre where you wish to jump.

London Parachute School (Skydive Centre Ltd(LPS)) - TERMS & CONDITIONS FOR EXPERIENCES

 

Vouchers issued by LPS entitle the holder to choose, up to the value stated on them, one of a range of experiences supplied by LPS. Experience vouchers do not have a value stated on them and entitle the holder to the experience stated on them. All LPS Vouchers (“Vouchers”) carry a unique name which must be quoted when dealing with LPS and its experience operators. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to the operator or alternatively sent to the operator if requested to secure the booking. We recommend sending them by secure mail as they are not replaceable if lost. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.

 

Orders

The placing of an order constitutes your acceptance of LPS's Terms & Conditions of trading but does not constitute the creation of a contract. LPS reserves the right to decline to process an order for any reason whatsoever. The contract is between you and LPS, once we have processed your order and received payment. For the protection of our customers and to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If an order cannot be fulfilled for any reason, LPS will promptly refund all monies. Duplicate orders are sometimes inadvertently placed or despatched. We ask that you return any duplicates immediately or contact us for further instructions. Should both vouchers be used, we will be entitled to claim payment for the costs incurred.

 

International/overseas orders

All prices shown on LPS websites are in GBP and all transactions are conducted in GBP. If ordering from overseas or from a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.

 

Experience descriptions, formats and durations

Experience descriptions, format and timings given on LPS websites and in any other literature are only intended to present a general idea of the experience, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form part of any contract between you and LPS. As LPS offers experiences at a wide number of venues, details such as session lengths, itineraries, equipment used and numbers of participants may vary from location to location. Most experiences will be “open” days meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. If delays, curtailments and breakdowns are not within LPS's control, we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. We cannot be held responsible for descriptions by or on any third party or agent sites. Experiences may occasionally be withdrawn for reasons outside of our control, and LPS cannot be held liable for any costs incurred as a result of this. Should this occur, you or your recipient will be advised and offered the opportunity to exchange your voucher for one with the same face value. If alternatives are available, no refunds can be offered.

 

Availability

The recipient is free to book their preferred date within the Voucher validity period. Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment we recommend that customers book well in advance, at least 6-8 weeks for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience before the expiry date of your Voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator. Once a date has been booked with a supplier your Voucher will be deemed to be used at that point. I acknowledge if the weather looks unsuitable the day before LPS will contact me either by phone, text message or email to arrange an alternative date, I will in addition ensure that I contact the number contained within my confirmatioon the evening prior to my experience between 7pm and 11pm to ensure that i have availed myself of the recorded message service prior top departing for my experience. I will ensure LPS have my correct contact details. I understand weather can change quickly and if cancelled on the day of the jump LPS is not responsible for any costs I have incurred. Due to the nature of some of the activities they may be subject to cancellation due to weather conditions or other matters beyond the control of LPS. This decision will only be made on or before the day of the activity in order that we may give our customers the best advice possible. Activities that need to be rearranged due to adverse weather conditions, where that decision has been made by LPS, will not be charged

 

Restrictions

Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking. Details of these restrictions are available on our website and contained in your pack. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. If you are unsure of the suitability please telephone our Experience Helpline and we will be happy to advise you.

 

Spectators

Spectators are usually welcome but occasionally a centre may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations. Participants are advised to check with the centre when booking.

 

Prices & locations

We reserve the right to vary the prices of the experiences which we offer. LPS’s current experience prices may differ from the value of your face value voucher. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control. For overseas experiences prices may fluctuate with exchange rates.

 

V.A.T.

Prices shown include V.A.T when and where applicable.

 

Despatch

LPS cannot be held responsible for any goods damaged in the post or any postal delays. Security Vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. LPS accept no liability in these circumstances.

 

Validity

The Voucher validity period is 12 months from date of purchase unless otherwise stated. Experiences must be booked and undertaken prior to the expiry date, otherwise the Voucher will be deemed to be invalid and no liability will be accepted by LPS.

 

Extensions

The validity period of most Vouchers may be extended once only at LPS's absolute discretion for a period of 6 months upon payment of a £60 administration fee. This fee, along with the original Voucher, must be returned to LPS for an extension to be processed. If the price of your chosen experience has increased, you will have to pay the difference between the new price and your Voucher. Please note that expired Vouchers cannot be extended under any circumstances.

 

Exchanges

Experience vouchers cannot be exchanged. A face value voucher (‘FVV’) may be exchanged once for another FVV without incurring a fee, up to the value stated on it and subject to the restrictions below. An administration fee of £20 will be charged for each subsequent exchange. If your chosen experience costs more than the value of your original FVV, you must pay the difference and the value of your FVV will be increased. If your chosen experience is cheaper, we will hold the difference as a credit against another experience. In this case the credit holds the same expiry date as the original FVV. If you wish to combine or merge FVVs, as part of the exchange process, then this can be arranged subject to the following conditions; you can merge two or more FVVs for an administration fee of £20; if they have different expiry dates then the earlier expiry date is carried forward onto the replacement FVV, not the later date; only FVVs purchased from the same website may be merged together; you may not merge any FVVs previously merged or exchanged. FVVs cannot be exchanged for multi-choice vouchers, promotional products (a promotional product refers to a voucher which was sold at a discounted price or as part of a special offer, whether or not this is stated on the voucher), our VIP range or tangible gifts.

 

Refunds

A full refund is available, as long as your Voucher is returned to us within 7 working days of receipt, if bought directly from LPS. A refund can only be made to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card. A refund cannot be given once a booking has been made or for extended, expired or exchanged Vouchers. Refunds are not given for mailing, fulfilment and express carriage charges or personalised items. A Voucher purchased through a retailer or other reseller will be subject to that retailer’s own refund policy and enquiries must be made directly to them: we cannot refund items purchased from a retailer or other resellers. All transactions are in GBP. LPS is not liable for any fees imposed by your bank, building society or any other third party organisation as a result of placing an order from overseas. Fluctuations in exchange rates may mean that you receive a differing amount back from the original paid total once conversion from GBP to required currency has taken place. LPS will not reimburse losses arising from such fees or conversions and will refund only the amount received in GBP at time of order. Refunds will not be made in the event of unsuitable weather conditions that make skydiving or parachuting unsafe or that exceed the British Parachute Association maximum limits, the decision on weather conditions rests wholly with the staff and contractors of Skydive Centre Ltd and no correspondence with regard a decision will be entertained, in addition other factors such as National Air Traffic Services may affect the ability to provide a suitably safe environment. All persons affected in this manner are required to contact our office to be rebooked to another mutually agreeable date within six calender months of the date of cancellation. Such notice of cancellation will be made in the first instance to the registered email address held by Skydive Centre Ltd, and additionally by the placement of a telephone messaging system that the registered person is strongly advised to make contact with between 7pm and 11pm the night before the scheduled skydive.

 

Returns

The cost of returning your Voucher for exchange or refund will not be borne by LPS and we strongly recommend that a secure delivery service such as Royal Mail Special Delivery (with postal insurance as appropriate) is used as Vouchers cannot be exchanged or refunded until they are received by us.

 

Experience operators

LPS has contracted agreements with its operators regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming an LPS Voucher you acknowledge that experiences are dependent on certain factors beyond the control of LPS and agree that LPS is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.

 

Problems on the day

We welcome your feedback on all of our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us within a week of your experience (providing your Voucher serial number, participant’s name and venue details, including who you spoke to on the day) and we will be happy to take the matter up with the operator on your behalf. The address to write to is; Customer Services, London Parachute School, 5th Floor Cyber House, Molly Millars Lane, Wokingham, Berkshire, RG41 2PX. Please note that the operator will have the opportunity to investigate and respond.

 

Cancellation by experience operators

If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. LPS cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation and LPS's total liability for any claim in connection with an LPS experience shall be limited to the price paid for the experience.

I acknowledge if the weather looks unsuitable the day before LPS will contact me either by phone, text message or email to arrange an alternative date, I will in addition ensure that I contact the number contained within my confirmatioon the evening prior to my experience between 7pm and 11pm to ensure that i have availed myself of the recorded message service prior top departing for my experience. I will ensure LPS have my correct contact details. I understand weather can change quickly and if cancelled on the day of the jump LPS is not responsible for any costs I have incurred. Due to the nature of some of the activities they may be subject to cancellation due to weather conditions or other matters beyond the control of LPS. This decision will only be made on or before the day of the activity in order that we may give our customers the best advice possible. Activities that need to be rearranged due to adverse weather conditions, where that decision has been made by LPS, will not be charged

 

Cancellation by participants

Once you make a booking with an experience operator you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules.

 

Liability cover

All UK and Eire experience operators contract with us to indemnify participating Voucher holders against damage to equipment they use, and against liabilities to third parties, subject to limits and compliance with their rules, terms and conditions, which may vary between operators. Some experience operators may offer additional indemnities at an extra cost. Such indemnities are entirely optional and you are under no obligation to purchase them, as your entitlement to undertake the experience will not be affected if you choose not to accept an additional indemnity. Any additional indemnities purchased from an experience operator will be governed by that operator’s terms and conditions and do not form any part of your contract with LPS.

 

Competition prizes, special offers and promotional offers

These may have restrictions including (but not limited to) dates and times of use, validity periods and experience range or content so please be sure to check these before purchasing and telephone our Experience Helpline if you are in any doubt. Competition Prizes, Special Offers and Promotional Offers cannot be refunded or extended unless otherwise specified. (A promotional product refers to a voucher which was sold at a discounted price or as part of a special offer, whether or not this is stated on the voucher). Discount codes & entitlements LPS reserves the right to exclude any product or experience from discount schemes. Only one discount code may be used per order. Discounts apply to new orders only and cannot be used against exchanges, extensions, money on account, delivery and fulfilment charges or any other facility provided by LPS. You may be required to provide evidence of your entitlement to any discount.

 

Third parties and re-sale

A person who is not named on the face of the Voucher or recorded as the purchaser by LPS has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking. A Voucher which has been re-sold (for example, through internet auction sites or by any other means) without our prior consent will be considered invalid. Neither LPS nor any of its experience operators will be under any obligation to provide any service.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser of a Voucher and/or the participant in an experience agrees to the jurisdiction of the English courts. All the clauses and sub clauses in LPS’s terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. These terms & conditions are subject to change. The details listed above are the terms and conditions applied to LPS Vouchers and experiences. Your statutory rights are not affected. Dated: 26 September 2015. These supersede all previous terms and conditions.

 

Charity Skydiving

LPS is engaged by its charity partners (Charities and each a Charity) as experts in the field of skydiving and parachute descents. If you are undertaking an experience in aid of a Charity, you acknowledge and agree that: (i) neither the Charities nor their agents or contractors (Charity Parties and each a Charity Party) shall be liable for: A. any injury or accident causing loss or damage to you or any third party where this is sustained as a result of your participation in the experience or B. any loss or damage sustained by you as a result of either the cancellation of the experience for any reason, any changes made to the experience for safety or any other reasons or circumstances beyond the Charity Parties’ reasonable control; and (ii) if a Charity specifies a minimum sponsorship amount that you must raise and you fail to meet the target then you will make up the remaining balance out of your own funds. Nothing in these terms and conditions shall limit or exclude the liability of any of the Charity Parties in respect of death or personal injury sustained as a direct result of any Charity Party’s deliberate act or omission, negligence, breach of statutory duty or fraudulent misrepresentation. You further acknowledge that registering for a skydive that includes fundraising for a charitable organisation that you agree immediately without any further reference, that the charitable organisation you have selected to fundraise for may contact you to assist with your fund raising activities by any contact method (Email, Telephone, Post or SMS) you have provided as part of the registration process until such time as you advise your selected charity partner otherwise.

Indoor Skydiving

 

Please don't miss your flight. All our flights are manifested and we are not able to accommodate late arrivals. Please ensure you are at the tunnel at least 60 minutes before your flight time.

Cancellation, reschedule and no-show policy

 

Standard bookings are made with a fixed flight date and report time. If you know you will not be able to make your flights, you may reschedule as follows: For standard bookings with more than 48 hours’ notice, you may reschedule your flights. A charge of £6 per experience will apply. For standard bookings with less than 48 hours’ notice, you will not be able to reschedule your flights. For bookings of one hour or more (of actual tunnel time) a minimum of 96 hours’ notice (4 days) must be given in order to reschedule your flights. A minimum charge of £10 will apply. In the event we do reschedule your flights within the 48 hours’ notice period, a reschedule fee of £15 per experience will apply. If you fail to arrive for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid.

 

Late arrivals

We urge you to treat a trip to us as you would catching a flight. If you are late we are rarely able to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings.

 

We know this leads to disappointment which is why we urge you to arrive in plenty of time. Whether you are flying in Basingstoke, Manchester or Milton Keynes, there is plenty to do ahead of flying. Book in early and then use the local facilities to relax before flying.

 

In Basingstoke, Manchester and Milton Keynes, you can enjoy a tea or a coffee in any one of a number of coffee shops, cafes and restaurants, all on our doorstep. We promise you won’t be bored so an early arrival is strongly advised. PLEASE do not forget that the traffic can be really heavy at busy shopping times, allow plenty of time especially when using motorways and for parking.

Voucher policy

 

All indoor vouchers are issued with an expiry date and all flights must be taken on or before that date. It is not possible to make your booking before the expiry date and to fly after the expiry date.

You must bring your voucher(s) to fly at the tunnel with you on the day, without them you will be unable to fly without further payment.

 

Refund policy

Indoor experiences we do not offer refunds for any reason. However, if for some reason you know you will be unable to take the flights, you can transfer vouchers or flights to another person. You do need to notify us of name changes before arrival.

 

If We cancel

We reserves the right to cancel flights at short notice. You can be assured that this would only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control. In the event that we do cancel your booking, it will be rescheduled at the next available time to suit you within the terms of the type of booking (IE Anytime, Off-peak or a promotion).

 

Buy One Get One Free

Valid Mon-Fri term time only / Not valid bank holidays / Upgrade available to fly outside of restrictions for £29.99 – includes a DVD of your flights / Participants to fly on same date, same location & same report time / Vouchers valid for 9 months from purchase date / No online discount / Do not fly if over 18 stone, pregnant or have a history of previous shoulder dislocations.